Salutare. Suntem aici pentru a te ajuta!
You can contact us by email or phone. We are available 24/7, every day.
Întrebări frecvente
Când dai prima comandă?
We deliver our products with love, anywhere in the world!
- In Romania: Delivery usually takes between 1 and 3 working days.
- International: Transit time may vary depending on the destination (specific details will be provided at checkout).
As soon as the parcel leaves us, you will receive a confirmation email with all the necessary information to track your delivery.
Can I return or exchange a product?
Of course! If you are not completely satisfied, you can return or exchange the products within 14 calendar days of receiving the package.
Return conditions:
- The product must be in its original condition (without signs of wear or damage).
- It must include all original tags and packaging, so that it can be resold.
How can I track my order status?
After your order has been shipped, you will receive an e-mail containing a tracking number and a link to the courier company's website. This way, you can see in real-time where your parcel is located.
Can I modify or cancel an order I've already placed?
Dacă dorești să modifici ceva, te rugăm să ne contactezi cât mai repede la nr de telefon: 0731 344 555 sau pe mail: contact@luxen.ro. Dacă coletul nu a fost încă preluat de curier, vom face modificările cu mare plăcere!
Ce metode de plată acceptați?
ferim mai multe opțiuni pentru confortul tău:
- Plata online cu cardul (Visa, Mastercard) – procesată în siguranță.
- Plata la livrare (Ramburs) – plătești numerar curierului când primești coletul.
- Apple Pay / Google Pay (dacă ai aceste opțiuni activate).